FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! We aim to ship most orders on the same day we receive them. If you can catch us by end of day, we may be able to cancel your order. However, don't worry all orders are covered by our 1-year, no questions asked, return and warranty policy.
Can you help me pick out the right product?
Can you help me pick out the right product?
Absolutely! Please reach out via chat or email and ask us anything. We love this stuff and are happy to share our experience and help you find the right liner.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We are currently expanding our shipping options to include the entire globe. If your country isn't available yet, please shoot a message and we will get it set up.
How long will it take to receive my order?
How long will it take to receive my order?
Most orders ship the same business day. Orders are shipped with 2-Day service within the United States.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on all eligible items if the order is $60 or more. Shipping for other items is provided at a discounted rate.
What is your shipping policy?
What is your shipping policy?
Glad you asked. To read our full policy, please visit our Shipping Policy page.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 365 days after receiving your order to be eligible for a refund. Items that can't be returned our still eligible for our 1-year warranty and includes free shipping for your replacement part. All warranty claims must be approved and require documentation.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 10 days from when we receive the item(s).
Do you charge a restocking fee?
Do you charge a restocking fee?
We do not charge a restocking fee.
What is your return policy?
What is your return policy?
Glad you asked. You can read our full return policy here.